Many malfunctions can be resolved by turning off and then restarting your computer.

Information like date, time, website or email address and any error messages will help in determining the exact cause of the error.

Everybody knows about computer viruses, but a new breed of software called spyware is a growing threat.

Spyware can change your home or search page, alter system files or let a hacker hijack your computer.

Where does spyware come from? Most likely it was installed alongside that free software widget that you downloaded last week.

NetDotCom
Trumbull Business Systems
3100 Youngstown Road
Warren, Ohio 44484

Phone: 330-369-3617
Fax: 330-369-3981

Tech Support Hours:
8:30 AM to 10:00 PM
Monday - Thursday

9:00 AM to 7:00 PM
Friday - Sunday
support@netdotcom.com

Business Office Hours:
8:30 AM to 5:00 PM
Monday - Friday
sales@netdotcom.com

Getting online with NetDotCom is fast and easy. Setting up your computer is even easier! Just download NetDotCom's Internet Setup Wizard for Windows

If you use an Apple computer, WebTV Internet Terminal or prefer to configure your system manually you can click on the appropriate buttons from the menu to the left.

• NetDotCom's Internet Setup Wizard for Windows XP, 2000, ME, 98 & 95
  The Internet Setup Wizard installs the NetDotCom Internet Dialer, with over 12,000 access numbers, configures Internet Explorer or Netscape (web browser) & creates your email account in Outlook Express, Outlook or Netscape (e-mail).
   

• NetDotCom's E-Mail Setup Wizard for Windows XP, 2000, ME, 98 & 95
  The Email Setup Wizard is used setup NetDotCom email addresses in Outlook, Outlook Express & Netscape. It makes adding a new e-mail address to your computer very simple. It can also fix e-mail configuration problems for existing users.
   

• NetDotCom's Internet Dialer for Windows XP, 2000, ME, 98 & 95
  The Internet Dialer installs the NetDotCom Internet Dialer with over 12,000 access numbers. It replaces the dial-up networking utility in Windows with a more reliable and user-friendly version, plus it offers easy access to every NetDotCom access number.
  
  Current subscribers are welcome to download and use the wizards or the dialer on your current computer or when setting up a new computer for NetDotCom.

Please read the following before contacting NetDotCom Technical Support:

If you cannot locate a solution to the problem from our support pages, you can fill out our Tech Support Request Form or you can e-mail NetDotCom support at support@netdotcom.com detailing the issue you need assistance with. Please be as thorough as possible in your explanation.

Free Telephone Support is provided to NetDotCom customers only for the following issues:

• Connecting to the Internet.

• Sending and receiving e-mail.

• Setting up supported Internet software. Try NetDotCom's Internet Setup Wizard or E-Mail Setup Wizard first.

• Billing issues

Problems with: Non-Internet software (word processing, database, games, etc.), hardware such as computer networking, printers, scanners, cameras and monitors is available for a fee. Please contact NetDotCom for more information on our computer support services.

Before calling for assistance:

1. Shutdown, turn the power off (1 minute) and then restart your computer, resuming the task you had problems with.

2. Be at your computer when you call, and allow sufficient time for solving the problem (~15 minutes)

3. Know your username, e-mail address and password.

4. Know what software you are having problems with. (i.e., Outlook Express, Internet Explorer, Netscape Navigator)

5. Record the approximate time and date you last experienced the problem.

6. If you are receiving an error message, make sure to record the wording of the error message.

7. If the problem is related to sending or receiving email, know the email addresses of the sender and recipient and the date the problem occurred.

NetDotCom telephone support is available from 8:30 am to 10:00 pm Monday thru Thursday and from 9:00 am to 7:00 pm Friday, Saturday & Sunday by calling 330-369-3617.