If your Control Panel is in "Classic View", double click 
then skip to this section

NetDotCom
Trumbull Business Systems
3100 Youngstown Road
Warren, Ohio 44484

Phone: 330-369-3617
Fax: 330-369-3981

Tech Support Hours:
8:30 AM to 10:00 PM
Monday - Thursday

9:00 AM to 7:00 PM
Friday - Sunday
support@netdotcom.com

Business Office Hours:
8:30 AM to 5:00 PM
Monday - Friday
sales@netdotcom.com

The determine the type of modem installed in your computer, use the following instructions.

• Windows XP: Click on Start > Control Panel
  Below is a picture of the Control Panel in Category View.
   

• Click on the icon to display the window shown below.

• Click on to display the Phone and Modem Options window

• Click on the Modems tab to display the modem window. The name of the modem and the COM (Communications) port it's connected to is listed in this window.
  
  This is all that is necessary to identify your particular modem brand and name. If you want to verify whether Windows can communicate properly with the modem, proceed to the next step.
  
  If the modem listed is called "Standard #####bps Modem" then your modem is not installed properly and you should contact your computer vendor for support.

• Click on the Properties button to display the modem properties window. The General tab is display first.

• Next, click on the Diagnostics tab, shown below.

• Click on the Query Modem button. You will get the following window. Note you must be offline to perform this procedure.

• After a few seconds the modem will respond to the commands that XP sends to it filling in the Command & Response section of the Diagnostics tab. If Windows is unable to communicate with the modem you will get an error message.