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NetDotCom
Trumbull Business Systems
3100 Youngstown Road
Warren, Ohio 44484

Phone: 330-369-3617
Fax: 330-369-3981

Tech Support Hours:
8:30 AM to 10:00 PM
Monday - Thursday

9:00 AM to 7:00 PM
Friday - Sunday
support@netdotcom.com

Business Office Hours:
8:30 AM to 5:00 PM
Monday - Friday
sales@netdotcom.com

 

 

 

 

 Blocked content support page


You were referred to this web page because you sent an email to one of our clients and it was returned to you. See example of a rejection message.

This occurred because the content of your message (an attachment, or the subject or body of the message) matched one (or more) criteria we use for rejecting spam sent to our clients. Possible reasons for the rejection.

If the rejection is an error, contact us using the form below.

Fill out the form completely and accurately. You will receive a response within 2 business days. Incomplete requests are ignored.

DO NOT CONTACT THE INTENDED RECIPIENT ABOUT THE REJECTION. The recipient has no control over the operation of this system and it will only cause you further delays.
 

Your Name (required)
Your E-mail Address (required)
Recipient's E-mail Address (required)
Date of E-mail Rejection (required)
Rejection Reason (required)
Other question or comment:

Example of a NetDotCom rejection message

Intended recipient---> <recipient@netdotcom.com>:
Generated by your server---> 63.67.194.10 failed after I sent the message.
NetDotCom reject message--->   
Rejection reason
Remote host said: 550 Error: Rejection reason: header_# For more information please visit http://www.netdotcom.com/spam/blocked_content.htm

Reasons for being blocked

  • Sending an executable attachment
    Executable attachments are computer programs that perform some function on a computer. It can be a screen saver, useful utility, or a computer virus or spyware. Our mail server has no way of discerning it's function. We do not block data files such as word processing documents, spreadsheets, pictures, etc. If you have a legitimate need to e-mail a program file, please rename it first and inform the recipient in the body of the message.

  • Using words and phrases commonly used by spammers (senders of junk e-mail)
    Our mail server scans the senders e-mail address, the subject and body of every e-mail looking for words, phrases and e-mail addresses used by professional spammers.

     

  • Using obfuscation techniques to bypass content scanners
    Obfuscation is a technique to hide the true content of the message such as: purposeful misspelling of words (ex. vi@gra), inserting characters between letters of a word (ex. f-r-e-e) and other encoding to hide the true content of a message.

Frequently Asked Questions

  • I've tried to e-mail you but my message is rejected? How am I supposed to contact you?

    Use the form above.

  • I've filled out the form asking for removal or some other question. I've gotten no reply. I am still having the same problem. Is there anyone home?

    If your message does not include the required information we won't guess or otherwise try to resolve the issue. Have you waited the requisite time allotted for a response?

 

 

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